Home Care (Care and Support Worker)

Job Description

JOB PURPOSE
To look after the physical, emotional, cultural and social needs of the clients using a person centred
approach.
To observe and promote the client’s choice, independence, dignity, privacy, fulfilment and other rights.
To create and maintain excellent professional relationships with clients, their family and friends and other
stakeholders.
To actively support other Care Workers.
To adhere to all regulatory and statutory obligations and SNE Care policies, procedures and guidelines.
To actively market SNE Care and promote a positive, personal and professional profile, ensuring the good
reputation of caring hands at all times.

JOB RESPONSIBILITIES
To provide personal care and support to clients with a wide range of needs, illnesses and disabilities.
To know and understand the care and support required for the client.
To undertake the tasks detailed in the client’s care and support plan using a person centred approach and
in the least intrusive way.
To encourage the independence and motivation of the client and not foster dependent behaviour.
To provide input into the care and support plans of clients by regularly feeding back to supervisors.
To assist clients getting up in the morning , support through the day and going to bed at night as agreed
by the client.
To assist clients with all forms of personal care as per their wishes.
To assist clients with their medication at the agreed level of support and as detailed in their Medication
Care Needs Assessment.
To prepare food and drink for the client, being aware of the client’s choice, likes/dislikes, nutritional needs
and cultural requirements.
To provide light general household domestic duties, including housework and laundry, as detailed in the
care plan or instructed by management.
To use manual handling equipment safely and correctly.
To take responsibility for the safe handling of property and equipment belonging to the client.
To maintain good communication and develop effective working relationships with clients.
To provide companionship to the Client, actively talking and listening to them about their interests.
To help the client to maintain contact with their family and friends.
To accompany the client on trips into the community.
To assist the client to manage their personal affairs.
To ensure as safe as possible the living environment for the client, whilst respecting the client’s choice
and rights
RECORDING & REPORTING
To maintain detailed accurate records in respect of care and medication support given and tasks
undertaken.
To regularly read care and support plans, acknowledging changes.
To protect the confidentiality of all information relating to the client and not divulge information to anyone
who is not authorised to receive it.
To promptly report to the office or Out of Hours Care Coordinator any issues concerning the care, support,
well being or behaviour of the client and update records accordingly.
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To continue to monitor where concerns have been reported and recorded.
To recognise the signs of abuse and immediately report abuse or suspected abuse to a Manager.
To report any complaints to the office or Out of Hours Care Coordinator.any issues concerning the care,
support, well being or behaviour of the client and update records accordingly.
To uphold the image of the organisation at all times.
The list is not exhaustive and will be updated as necessary.